Returns

You have 14 days to return a product, from the date you received it.

To be eligible for a return, the product must be unused and in the same condition that you received it, and in the original packaging.

Please contact us, or through eBay, before returning products. Returned products will not automatically be refunded to the original purchaser.

You will be responsible for paying the shipping costs to return your product. The original delivery cost is non-refundable.

Send returns to; TLP Returns, The Barn, Back Lane, Worthen, Shropshire, SY5 9HN.

Refunds

Once we have received your item, we will inspect it and will notify you immediately on the status of your refund.

If your refund is approved, we will initiate a refund to you, back through your original method of payment. Depending on the method, and (if applicable) your card issuer’s policy, it may take several days for the monies to be credited back to your account.

Excluded items;

• Cost of delivery – the original cost of delivering the product to you will not be refunded

 

None of the aforementioned affects your statutory rights.

Contact us

Before returning a product to us, please contact us here, or through eBay.